Vacant job

Job Description

Have you worked in support and enjoy problem-solving? Is it important for you to deliver great service? Are you looking for new challenges and a fantastic organization? Then you are the one we are looking for!

In this workplace, you have room to grow; you will start your journey in a 1st line support role where you handle incoming cases via phone, email & ticketing system. You primarily work in a Microsoft environment, and since the customer operates in a complex environment, you are constantly challenged with a variety of questions and problems. You work closely with your colleagues and have a lot of knowledge to learn from all the time.

With us, you will be part of our consulting team, and in this assignment, you will work in a larger organization in Gothenburg. Our client has a strong focus on their work environment, and the atmosphere is open and welcoming. Service is a key word that permeates the entire culture!

About Randstad Digital

Randstad Digital specializes in the IT field and is part of Randstad, a global leader in talent with the vision of being the world's most equitable and specialized talent company. With headquarters in the Netherlands, Randstad operates in 39 markets and has approximately 40,000 employees. Through this global network combined with a strong local presence, we can offer a wide range of varied and developing assignments and services for you as a specialist in the IT field. As a partner for talents and through our distinct specialization, we help you secure the right job, develop relevant skills, and find belonging in the workplace.

Responsibilities

You take pride in having satisfied users; you do not settle for just solving the problem but want to do it with the best service possible. You are technically skilled and interested in learning new things. The support primarily involves Microsoft's services and products as well as company-specific applications. You also work on creating and managing accounts in Active Directory.

Qualifications

We are looking for someone who has:

 Secondary or post-secondary education in IT.

 At least 6 months of experience in user support in a Microsoft-based corporate environment.

 Very good knowledge of troubleshooting desktop and laptop computers, printers, smartphones, Windows 10/11, M365, and experience with client installations.

 Good knowledge of Active Directory.

The role requires you to be fluent in Swedish and have very good knowledge of English in both spoken and written form. Other languages are a plus.

Desirable qualifications

PowerShell, Exchange, Office 365, Experience working according to ITIL framework

We place great importance on personal suitability. As a person, you have a strong drive and commitment. We believe that you love to help and have a service mindset beyond the ordinary.

For us, it is important that all skills in the labor market are utilized. We welcome all applicants and strive for diversity.

About the company

Randstad

At Randstad, we know that everyone has a place in the labor market. With operations across the country and in all areas of expertise, we help people find a job that feels right and where they have the opportunity to grow, develop, and reach their full potential.

With nearly 600,000 employees in 38 countries, Randstad is a world leader in HR services, aiming to become the world's leading and most appreciated partner in the labor market. By combining our passion for people with the power of today's technology, we help people and companies achieve their full potential. We call it Human Forward.